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From Teams Chats to an AI-Powered Ticketing Engine

Microsoft 365

From Teams Chats to an AI-Powered Ticketing Engine: How We Rebuilt Managed Services on Microsoft 365

Reading time: 10 minutes

August 31, 2026

Ikramul Islam

AZ-900 Microsoft Certified Azure Fundamentals training session 7AZ-900 Microsoft Certified Azure Fundamentals training session 5AZ-900 Microsoft Certified Azure Fundamentals training session 3AZ-900 Microsoft Certified Azure Fundamentals training session 1AZ-900 Microsoft Certified Azure Fundamentals training session 6AZ-900 Microsoft Certified Azure Fundamentals training session 4AZ-900 Microsoft Certified Azure Fundamentals training session 2Microsoft Azure Fundamentals certification training event

Khaled Chowdhury

Data Crafters 2023 ONCON ICON Awards Top 100 winner badgeMicrosoft Certified Professional MCSA BI Reporting certification badgeFPAC Certified Corporate Financial Planning & Analysis Professional badge for Data CraftersDatacrafters | DatabricksKhaled Chowdhury CDataO certificate badge from Carnegie Mellon UniversityDatacrafters | Microsoft FebricDatacrafters | AzureDatacrafters | power BI Services

Rubayat Yasmin

Microsoft-Certified-Power-BI-Data-Analyst-AssociateMicrosoft Certified Azure Administrator Associate certification badgeMicrosoft Certified Azure Fundamentals AZ-900 certification badgeMicrosoft Certified Azure Data Fundamentals DP-900 certification badgeMicrosoft-Certified-Fabric-Analytics-Engineer-AssociateMicrosoft-Certified-Azure-Data-Engineer-AssociateMicrosoft-Certified-Azure-Solutions-Architect-Expert

Rami Elsharif, MBA

Microsoft-Certified-Power-BI-Data-Analyst-AssociateMicrosoft-Certified-Fabric-Analytics-Engineer-Associate

Govindarajan D

Microsoft-Certified-Power-BI-Data-Analyst-AssociateMicrosoft-Certified-Azure-Data-Engineer-AssociateMicrosoft-Certified-Azure-Administrator-AssociateMicrosoft-Certified-Azure-Solutions-Architect-ExpertDatabricks-Certified-Data-Engineer-ProfessionalLinux-EssentialsMicrosoft-Certified-Fabric-Analytics-Engineer-AssociateMicrosoft-Certified-Azure-Enterprise-Data-Analyst-AssociateDatabricks-Certified-Data-Engineer-AssociateMicrosoft-Certified-Trainer-MCTAzure-Databricks-Platform-Architect